TECHNICAL SUPPORT

Vastex provides complimentary remote technical support as a courtesy to help our customers avoid the expense of hiring an on-site electrician or service technician.

However, please understand that remote troubleshooting can sometimes be a lengthy process, requiring multiple communications, tests, and adjustments over several days.

The fastest way to diagnose and resolve an issue is often to have a qualified, experienced electrician or technician familiar with industrial machinery on-site, where multiple tests and corrective actions can be performed during a single visit.

Our technical support team is happy to assist you, and we also welcome the opportunity to work directly with your on-site electrician or technician to help expedite the process.

We appreciate your patience and cooperation throughout the troubleshooting process.

To get started, please locate your Vastex equipment serial number to be included with your request.

PLEASE NOTE: One or more of our technicians will email a response to your request in the order received. We provide technical support via email only, which allows us to research your machine and serve you more effectively.

Privacy Policy: Any information that sent is kept in the strictest confidence. Vastex will never sell, trade or provide this information to anyone outside of the Vastex distribution channels. Occasionally Vastex will send out emails and flyers announcing new products, event reminders and other information regarding Vastex or the screen printing industry. You have the option to remove yourself from the Vastex mailing list at any time.